How BBConnect works

One simple way to reach every city division

BBConnect is the City of Boynton Beach's service request portal. Report a concern once and we make sure it reaches the people who can fix it, then keep you posted along the way.

Report a Concern Track a Request

The journey

Four steps from report to resolution

Tell us what you see

Pick a category, drop a pin on the city map or enter an address, add a photo, and describe the concern. The whole thing takes about a minute on your phone.

We classify and prioritize

Your report is matched to the right service category and given a priority. If the description is unclear, we will ask you for a little more detail before routing it.

Routed to the right division

The request lands in the queue of the responsible city division with a clear service-level target, so the right crew sees it quickly.

Follow it to resolution

Track every status change online, and opt into text or email updates. You will know when work starts and when it is complete.

What you can count on

No account required

Anyone can report a concern. Create an optional account to keep all your requests in one place.

Clear service targets

Each category has a published response target, and we measure ourselves against it.

Always covered

If the assigned staffer is out, fallback coverage keeps your request moving so nothing stalls.

See something that needs the city's attention?

It only takes a minute, and you can follow the response every step of the way.

Report a Concern

For life-threatening emergencies, always call 911.